FAQ's
These are the frequently asked questions we receive at Silicon Oast and may help you to make the decision to use us as your Creative Agency.
Q. How long will it take for my web site to be designed and/or developed?
A. The time frame of a website design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text / images) to be sent to us by the client. The time scale is also dictated by the size of your website, the complexity of your site design, and our current client design schedule.
Q. How much does a web site cost?
A.We provide five different products but all websites are individually quoted for depending on your requirements and budget. The prices for each produc are:
SO Static - Prices starts from £300 + VAT
SO CMS - Prices start from £950 + VAT
SO eCommerce - Prices start from £2000 + VAT
SO Extras - Prices start from £5 + VAT
If you have any special requirements that are not listed in any of our packages, please do not hesitate to contact us for a quote.
A.We provide five different products but all websites are individually quoted for depending on your requirements and budget. The prices for each produc are:
SO Static - Prices starts from £300 + VAT
SO CMS - Prices start from £950 + VAT
SO eCommerce - Prices start from £2000 + VAT
SO Extras - Prices start from £5 + VAT
If you have any special requirements that are not listed in any of our packages, please do not hesitate to contact us for a quote.
Q. Once my website design is completed, what aftersales services do you offer?
A. We offer a wide range of aftercare service from Search Engine Optimisation to Maintance. Please view our Marketing information and Website Extras for full details.
Q. What is web hosting?
A. Web hosting is required to make your website accessible on the Internet. We offer this service, within out SO Extras product. If you decided not to take this service with us you will have to purchase hosting from elsewhere.
Q. What is a domain name?
A. A domain name is a specific web site address that you choose and register, for example, our domain name is www.siliconoast.co.uk We can register your chosen domain name for you. Please view our product SO Extras for more details.
A. A domain name is a specific web site address that you choose and register, for example, our domain name is www.siliconoast.co.uk We can register your chosen domain name for you. Please view our product SO Extras for more details.
Q. What format should I supply text and images for my web site?
A. If you can, all text and images need to be sent to us electronically. For example, all text should be supplied in a Word document and all images should be supplied in jpg or pdf.
A. If you can, all text and images need to be sent to us electronically. For example, all text should be supplied in a Word document and all images should be supplied in jpg or pdf.
Q. How do I up-date my website?
A. Depending on the product you purchased depends how your site can be updated.
SO Static has to be updated by Silicon Oast. All changes are charged at our hourly rate of £55 + VAT per hour.
SO CMS can have the text and images updated by you and the fixed images, flash and fixed pages need to be updated by Silicon Oast. All changes are charged at our hourly rate of £55 + VAT .
SO eCommerce can have the text and images on CMS and product pages can be updated by you and the fixed images, flash and fixed pages need to be updated by Silicon Oast. All changes are charged at our hourly rate of £55 + VAT.
A. Depending on the product you purchased depends how your site can be updated.
SO Static has to be updated by Silicon Oast. All changes are charged at our hourly rate of £55 + VAT per hour.
SO CMS can have the text and images updated by you and the fixed images, flash and fixed pages need to be updated by Silicon Oast. All changes are charged at our hourly rate of £55 + VAT .
SO eCommerce can have the text and images on CMS and product pages can be updated by you and the fixed images, flash and fixed pages need to be updated by Silicon Oast. All changes are charged at our hourly rate of £55 + VAT.
Q. Can I get e-mail with my website?
A. Yes, you can have email with your website. You can use an existing email account that you may already have, or alternatively Silicon Oast can set up any email accounts you will need.
A. Yes, you can have email with your website. You can use an existing email account that you may already have, or alternatively Silicon Oast can set up any email accounts you will need.
Q. Will there be any training provided with the Content Management System(CMS)?
A. Our Content Management Systems are really easy to use. We will run through the administration screens with you when we design the site for you - however, if at any time you have any questions we are available at the end of the telephone to run through the procedures or to answer any queries you may have.
A. Our Content Management Systems are really easy to use. We will run through the administration screens with you when we design the site for you - however, if at any time you have any questions we are available at the end of the telephone to run through the procedures or to answer any queries you may have.
Q. Can I see how many visitors i've had to my website?
A. Yes, we can provide web tracking software which records where your visitors are coming from and which pages they have looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.
A. Yes, we can provide web tracking software which records where your visitors are coming from and which pages they have looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.
